详情

原文传递 Container Shipping: The Evaluation of Quality Factors in Freight Forwarding Services

题名：	Container Shipping: The Evaluation of Quality Factors in Freight Forwarding Services
其他题名：	Anderson,E.J.,T.Coltman,T.M.Devinney,and B.Keating.2011."What Drives the Choice of a Third-Party Logistics Provider?"Journal of Supply Chain Management 47(2):97-115.doi:10.1111/j.1745-493X.2011.03223.x.
正文语种：	英文
作者：	Eva Sramkova
关键词：	container shipping;customer preferences;freight forwarder;service quality measurement;TARRQUAL
摘要：	This article evaluates quality factors determined by customers of a freight forwarder operating in the Czech market, through the development of a new service quality measurement tool, TARRQUAL. Developed by the authors and based on expert discussions, TARRQUAL supplements the Delphi method. Through the application of factors derived from relevant research studies from customers in the Asian, Australian, and American markets, the research elaborates the dimensions expressed by Czech cargo beneficiaries. Using a decision-making matrix, the research findings are compared. The research key value is a holistic input for the empirical research in the forwarding services provider selection process, geographically scoped by the inland hinterland of European markets, with the Czech Republic as a showcase.
出版年：	2018
论文唯一标识：	T-83Y2018V57N03003
英文栏目名称：	Global Shipping and Ports
期刊名称：	Transportation Journal
拼音刊名(出版物代码)：	T-83
卷：	57
期：	03
页码：	258-279