原文传递
Passenger satisfaction and insight via innovation and investment
| 题名： | Passenger satisfaction and insight via innovation and investment |
| 正文语种： | 英文 |
| 作者： | Adam Rideout |
| 作者单位： | Head of Customer Experience,National Express Bus |
| 关键词： | innovation；technology；invest；customer；national；insight；express；transport；action；sers |
| 摘要： | Adam Rideout, Head of Customer Experience at National Express Bus, tells Intelligent Transport how the West Midlands bus operator is investing in people and technology to enhance the passenger experience and make travel as seamless as possible for both frequent and infrequent bus users. |
| 出版年： | 2019 |
| 期刊名称： | Journal of Intelligent Transportation Systems Technology Planning and Operations |
| 卷： | 3 |
| 期： | 3 |
| 页码： | 38-41 |
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