原文传递
Modernising data analysis:knowing your customers’ needs
| 题名： | Modernising data analysis:knowing your customers’ needs |
| 正文语种： | 英文 |
| 作者： | Thomas Kritzer |
| 作者单位： | Tramway Operations Division, Wiener Linien |
| 关键词： | customer；analysis；division；explores；transport；refine；element；wiener；nisin；sines |
| 摘要： | For a long time in public transport, it was enough to have experienced staff who knew their business and their customers’ needs, but today there are considerably more elements to consider. Thomas Kritzer, Head of Tramway Pperations Division at Wiener Linien,explores how refined data analysis can lead to a more seamless transport system,and in turn, a better customer experience. |
| 出版年： | 2019 |
| 期刊名称： | Journal of Intelligent Transportation Systems Technology Planning and Operations |
| 卷： | 3 |
| 期： | 4 |
| 页码： | 38-41 |
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