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原文传递 Communication Strategies for Airport Passenger Access and Mobility

题名：	Communication Strategies for Airport Passenger Access and Mobility
责任者：	National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; Shu Cole, Weixuan Wang, Haoai Zhao, Yan Zhang, Indiana University; Laurel Van Horn, Open Doors Organization
关键词：	Transportation and Infrastructure — Aviation Transportation and Infrastructure — Data and Information Technology Transportation and Infrastructure — Design Transportation and Infrastructure — Operations and Traffic Management Transportation and Infrastructure — Passenger Transportation Transportation and Infrastructure — Safety and Human Factors Transportation and Infrastructure — Terminals and Facilities
学科分类：	暂无分类
摘要：	Access to relevant, precise, and timely information is crucial for a pleasant experience in air travel. Travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency need alternative approaches to those provided for general travelers for accessing and communicating air travel information. The TRB Airport Cooperative Research Program's ACRP Synthesis 101: Communication Strategies for Airport Passenger Access and Mobility details how airports and airlines are leading the way in developing new and creative services to provide information and thus enhance passenger access and mobility. Among the report's findings are the following. Airports’ current efforts to improve passenger access and mobility follow three key trends: commitment to seamless customer experience, development of a sense of place at airports, and improvement of efficiency and personalized service using technology such as biometrics, robotics, and artificial intelligence.
出版机构：	Transportation Research Board
提交日期：	2019
报告类型：	科技报告
资源类型：	科技（咨询、行业）报告
初始创建时间：	2019