摘要: |
A comprehensive approach is presented, using a General Purpose Simulation System World simulation model, to evaluate the optimal lane staffing requirements necessary to satisfy, at an acceptable level of service, off-peak demand at a toll plaza. The approach provides an effective tool to analyze requirements, at a quantitative level, for varying levels of traffic volume and mix, thereby providing an acceptable level of service to patrons while maximizing the efficiency of the toll plaza operation. In addition, the evaluation resulted in the identification and application of a level-of-service criterion for determining toll plaza lane staffing requirements that would result in an acceptable level of performance for Port Authority toll plazas. Last, the approach allowed for modeling the toll plazas to an extremely detailed level of accuracy, which resulted in a high degree of confidence in the model's capabilities to predict plaza operations. |