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DEVELOPING A CUSTOMER FOCUS IN THE STATEWIDE TRANSPORTATION PLANNING PROCESS.
| 题名： | DEVELOPING A CUSTOMER FOCUS IN THE STATEWIDE TRANSPORTATION PLANNING PROCESS. |
| 作者： | Cunningham-LF; Young-CE; Kroeter-JE |
| 关键词： | PUBLIC-PARTICIPATION; TRANSPORTATION-PLANNING; COLORADO-; FOCUS-GROUPS; PUBLIC-POLICY |
| 摘要： | In the spirit of the Intermodal Surface Transportation Efficiency Act, the Colorado Department of Transportation in association with the University of Colorado at Denver Graduate School of Business Administration developed an innovative process for obtaining increased public input into the statewide transportation planning process. The university conducted a series of citizen focus groups in each of Colorado's 15 transportation planning regions. The purpose of these gatherings was to meet with those who participated in a telephone survey conducted earlier in the year and explore significant survey findings in greater detail. Significant findings of the focus group proceedings are summarized with emphasis on key issues of public policy discovered in the focus groups. Conclusions about the usefulness of postsurvey focus groups are also presented with an emphasis on the value they were found to provide in evaluation of survey results and preparation of focused response plans. |
| 总页数： | Transportation Research Record. 1995. (1499) pp62-68 |
| 报告类型： | 科技报告 |
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