摘要: |
At CTTRANSIT "visioning" has proved to be an effective process for rethinking transit management. Although various strategic planning processes used in business and government perform similar organizing functions, visioning enabled CTTRANSIT to transform basic organizational values at a time when significant internal and external changes were occurring. A key element of the visioning process at CTTRANSIT was the participation of state department of transportation officials and union leaders. (CTTRANSIT is the state-owned bus transit system operating in the urbanized areas of Hartford, New Haven, and Stamford, Connecticut.). |