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MONITORING BUS MAINTENANCE PERFORMANCE.
| 题名： | MONITORING BUS MAINTENANCE PERFORMANCE. |
| 作者： | Schiavone-JJ |
| 关键词： | BUS-MAINTENANCE; PERFORMANCE-; MONITORING-; DECISION-MAKING; CUSTOMER-SERVICE; CASE-STUDIES |
| 摘要： | This synthesis will be of interest to transit agency general managers, as well as to bus operations and maintenance personnel. It will also be of interest to equipment suppliers, consultants, and others concerned with bus maintenance operations. This synthesis describes current practices related to maintenance performance. The objective is to identify how maintenance performance measures drive day-to-day and strategic decisions. This report addresses traditional maintenance performance measures such as Section 15 indicators, as well as others used for decision making and those that affect customer service. These include, but are not limited to the ratio of scheduled versus unscheduled maintenance, customer marketing and employee opinion surveys, roadcalls, productive versus non-productive time, causes for delay, product defects, and induced failures. This synthesis takes a close look at how five public transit agencies and one private trucking company monitor maintenance performance. |
| 总页数： | TCRP Synthesis of Transit Practice. 1997. (22) pp54 (1 Phot., 7 Fig., 1 Tab., Refs., 2 App.) |
| 报告类型： | 科技报告 |
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