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MEETING THE OUTSOURCE CHALLENGE: COMPETING FOR EQUIPMENT MAINTENANCE SERVICES.
| 题名： | MEETING THE OUTSOURCE CHALLENGE: COMPETING FOR EQUIPMENT MAINTENANCE SERVICES. |
| 作者： | Owen-RG |
| 关键词： | Charlotte-North-Carolina; Competitive-bidding; Equipment-maintenance; Local-government-agencies; Performance-based-pay; Profit-sharing; Self-directed-work-teams |
| 摘要： | Outsourcing and privatization are national business trends that are becoming increasingly relevant to public-sector equipment managers. The premise that many of the publicly provided services are better performed by the private sector has been embraced by many members of state legislatures, county commissions, and city councils. The City of Charlotte has adopted a comprehensive managed competition program as a strategy to test this premise and to drive improvements in cost and services to the public. The City's Equipment Management Division (EMD) recently won a competition with private-sector firms for the right to continue providing vehicle maintenance services to the City of Charlotte. EMD incorporated a number of private-sector business strategies and practices in its winning bid, including performance-based pay, self-directed work teams, and profit sharing. A number of lessons were learned from the competition process, including the importance of organizing for competition, designing business like cost structures, knowing your competition, and being proactive. Public-sector employees are not accustomed to competing for their jobs. Their competitors are skilled at competition and are continuously seeking opportunities to expand business. In order to survive in this environment, public-sector employees must "think private" and also seek to maximize the inherent advantages they have as nonprofit governmental agencies. |
| 总页数： | Conference Title: 12th Equipment Management Workshop. Location: Austin, Texas. Sponsored by: Transportation Research Board Committee on Equipment Maintenance |
| 报告类型： | 科技报告 |
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