摘要: |
Although change is a constant in almost all endeavors, no industry has experienced more dramatic change than fleet management. Twenty years ago, maintaining equipment was generally the only responsibility that the maintenance manager had, and he did that within a budget allocated to him by upper management. Today, the role of the fleet manager has not only expanded, but it is constantly shifting. Also, for several years now, fleet managers have been threatened with privatization and have been continually urged to become more competitive. Rather than hiding or trying to use outdated paradigms, there is reengineering. This better way, however, takes courage and commitment to break free of the "way we've always done it" and to start over with a clean sheet and design a new way of providing service to customers, both external and internal. |