摘要: |
The National Highway Institute (NHI), a leading source of comprehensive technical training and educational programs for transportation professionals, is expanding its reach to other customer groups, designing courses to focus on learner results and improving the effectiveness and quality of NHI services. NHI is also developing a certification program for instructors and using state-of-the-art technology to better reach its customers. A new organizational structure makes each staff member part of a team. Five disciplinary teams represent the areas of concentration: program development, infrastructure and civil engineering, transportation engineering, international training, and universities. Four cross-cutting teams--marketing, process improvement, delivery and fiscal management, and curriculum delivery and media selection--work to improve the customer outreach, effectiveness, and quality of NHI services in each area of concentration. |