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"QUALITY JOURNEY" UPDATE: RESULTS THAT MAKE A DIFFERENCE.
| 题名： | "QUALITY JOURNEY" UPDATE: RESULTS THAT MAKE A DIFFERENCE. |
| 作者： | DiCenzo-M; Day-T |
| 关键词： | FEDERAL-HIGHWAY-ADMINISTRATION; TOTAL-QUALITY-MANAGEMENT; RESOURCE-MANAGEMENT; EFFICIENCY-; CUSTOMER-SATISFACTION; EMPLOYEE-EMPOWERMENT; PRODUCTIVITY-; PRODUCT-QUALITY |
| 摘要： | The National Quality Initiative (NQI) and "Quality Journey" efforts have taken the Federal Highway Administration (FHWA) into the total quality management realm. This article describes FHWA's involvement in these quality management programs and the impact they are having on the FHWA and its associates in the transportation community. Two offices within the FHWA--the Federal Lands Highway Office and the Office of Motor Carriers--are highlighted for their efforts in quality management. FHWA's goals are to achieve more efficient use of resources, better results, and customer satisfaction. |
| 总页数： | Public Roads. 1997. Winter 60(3) pp2-3 (1 Phot.) |
| 报告类型： | 科技报告 |
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