摘要: |
Your time is valuable, and often underappreciated. Many repairers often see the request for an estimate as a waste of time and resources. If you feel this way, perhaps you need to reconsider and modify your thinking and estimating practices. In my facilities, we tried hard not to write "estimates" or "guesstimates." After all, people with damaged vehicles don't need an estimated cost to repair, they need a repair. And we wanted to be their chosen repairer! Before a proper and thorough damage assessment and repair plan can be written, the vehicle first requires scanning, measuring and careful disassembly to verify the full range and extent of damages. This is necessary to determine the full cost of a proper and thorough repair and also avoid unnecessary delays due to hidden damages. Scanning, measuring and dismantling are integral parts of the repair process, thus a signed repair authorization/ contract will be needed and the vehicle will need to be brought in to perform the various functions. |