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Review of Transit Web Sites
| 题名： | Review of Transit Web Sites |
| 作者： | Sari Radin |
| 关键词： | Transit; Web Sites; Review |
| 摘要： | Transit agencies have increasingly developed internet sites to provide information on their services, sell fare media, and encourage increased ridership. Previous research has indicated a number of desirable features for these transit web sites. This paper summarizes the results of a review of over 600 transit web sites for prevalence of these features. It describes the features reviewed, and summarizes the demographics of the agencies with web sites. It includes the results of the review for all agencies, grouped by type of federal funding, and by type of service area. The review shows that there is wide variation across web sites in content and presentation, overall and within groups. Fare and schedule information is common, but advanced capabilities such as itinerary planning and real time information provision are rare. Web sites for tourist areas tend to have more features than most other rural transit web sites. A high proportion of transit web sites have links to other sites, but the links frequently include sites that are irrelevant and sometimes imply transportation options that are not available. Quality of transit web sites could be improved by identifying appropriate content based on the desired audience and purpose, improving user interfaces to make it easier for users to access the information, and developing appropriate linkages among transit and other transportation web sites. |
| 总页数： | ITS America. Meeting (11th : 2001 : Miami Beach, Fla.). ITS connecting the Americas : ITS 2001 : conference proceedings. 2001. pp20 |
| 报告类型： | 科技报告 |
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