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原文传递 SMART: Operational Field Test Evaluation: Customer Survey Report; Final rept

题名：	SMART: Operational Field Test Evaluation: Customer Survey Report; Final rept
作者：	Wallace, R. R.; Underwood, S. E.; Levine, J.
关键词：	Public transportation; Commuting patterns; Passenger transportation; Regional transportation; Surveys; Mass transportation; Demography; Scheduling; Transit fares; Evaluation; Operational tests; Implementation; Transportation management
摘要：	The Suburban Mobility Authority for Regional Transportation (SMART), which provides both paratransit and fixed-route service in the Detroit metropolitan area, recently has engaged in a program to update its paratransit operations--which it calls Community Transit--through the implementation of advanced public transportation systems (APTS). In particular, over the last two years SMART has been engaged in the implementation of a specific automated scheduling and dispatch (ASD) product. Among the projected beneficiaries of APTS technology are transit customers. For SMART's program in particular, customers who call in to reserve paratransit service 2 to 6 days in advance will be affected by ASD, as this system is designed to improve the trip reservation and scheduling process. This report focuses on these customers and their attitudes toward and satisfaction with SMART Community Transit service, including any changes attributable to ASD.
总页数：	36p
报告类型：	科技报告