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A Lesson in Determination from Duluth Travel
| 题名： | A Lesson in Determination from Duluth Travel |
| 正文语种： | eng |
| 作者： | Sharon Lo |
| 摘要： | After finding there was no travel agent in his town of Duluth, Georgia, a suburb of Atlanta, Arthur Salus decided he would open one. With no knowledge of the industry, one employee other than himself, and $5,000 to his name, Salus opened Duluth Travel, a Service-Disabled Veteran-Owned Small Business (SDVOSB). The year was 1993 and he still remembers how hard it was assembling the two desks he purchased from Staples. Duluth focused on leisure travel business, before meeting suppliers who connected him with co-op money that helped him go after corporate accounts-which he did by fax. Lots of fax. This was before broadcast faxes, so for each fax sent he had to type in the number then put in the paper to be faxed, and wait for confirmation that it went through before moving on to the next number. With a Chamber of Commerce list and help from his family each weekend, this was how Salus built his business which has grown to become the top SDVOSB in government travel. While the COVID-19 pandemic is certainly in a category all its own, the travel industry-and agencies like Duluth- have experienced difficult times before. The company has survived airline commission cuts of the 1990s, the advent of travel websites that took a significant amount of travel booking business, two economic recessions, and the 9/11 attacks which resulted in reducing travel for several years. |
| 出版年： | 2021 |
| 期刊名称： | Defense Transportation Journal |
| 卷： | 77 |
| 期： | 2 |
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