摘要: |
WHEN WE LOOK BACK ON THIS TIME IN HISTORY, we can say with some certainty that the pandemic acted as a great accelerator. It immediately intensified the pressure on a freight network that was already bursting at the seams, and that in turn accelerated our acceptance of new software and automation necessary to streamline our operations to meet pressing customer demands-in both order fulfillment and delivery-despite shrinking labor availability and capacity. At the same time, it accelerated the exposure of weaknesses in our current supply chains and forced many to rethink the best way to rebuild their networks due to supplier exits-and for some industries, it even forced a major rethinking of how business is done. "This tsunami of change will be looked on down the road in much the way other sea changes have occurred, not unlike the industrial revolution or the shift from horsepower to the internal combustion engine," says contributing editor and long-time supply chain consultant Brooks Bentz. "However, the acceleration of e-commerce will resonate the most when this history is written." |