摘要: |
As an auto shop business coach, I realized some of my members have a tough time changing old habits. If this rings true for you, then please read on. I call my members every week to discuss whatever challenges they have and then give them strategies and methods to solve them. The next week I'll call to follow up on their progress, and that's when the excuses start. "I didn't have the time;" "a bunch of stuff happened, and I couldn't get to it;" "one of my techs called out, and I had to be a mechanic all week;" "someone in my family had something happen to them;" or the classic: "the dog ate my homework." Once or twice I can buy into it, but I am not buying it anymore after repeated excuses. There is a boatload of excuses, and I must combat all of them. Take lack of time, for instance. I pull out a time management spreadsheet and ask the member to document at the top of every hour what they are doing. That way, it is fresh on their mind versus waiting until the end of the day when it's hard to remember things correcdy. If the member goes through the exercise, then we stand a chance they might do something about the time issue. If they document truthfully, then we can point out all the wasted time as we walk through it with them. |