摘要: |
Business culture encompasses a variety of elements, including work environment, company mission, leadership style, values, ethics, expectations, and goals. Just like any other business, repair shops need a culture for their employees in order to thrive. One of DRIVE'S shop owners, Ge-rardo Luna (best known as JR), knows firsthand how important shop culture is. JR is the President and General Manager of three auto repair shops (soon to be four!) in the Ventura County area of Southern California. In his 26 years of experience, JR has performed and/or supervised over 90,000 repairs. He holds a Master Technician Certification from ASE (including service adviser) and also earned a Master's Award in Shop Management from DRIVE. In addition, JR holds a B.A. in Business Management from the University of Phoenix. Despite his extensive background in automotive repair and business, JR attributes a big part of his success to his talented team. Learn how he and his team are able to work together and thrive with a strong shop culture. Take it away, JR. |