摘要: |
IMR Inc., the industry's leading full-service automotive market research firm, has released its latest insights on independent repair shops' ecommerce purchasing behavior. In July of 2021, IMR Inc. interviewed 500 independent repair shops, nationally representative by location in the U.S., to understand their use of public ecommerce websites like Amazon, eBay, RockAuto, JC Whitney, and others, for the purchasing of automotive parts. In 2019,36.2% of independent repair shops indicated that they purchase parts from these public ecommerce websites, while in 2020, 74.7% indicated public ecommerce websites as a method of parts purchasing. As of July 2021,50.2% of shops are using public ecommerce websites to purchase parts and 45% of shops reported that they are purchasing "a little less" or "a lot less" from public ecommerce websites, compared to last year. |