原文传递
KEEP AND CULTIVATE YOUR CUSTOMERS
| 题名： | KEEP AND CULTIVATE YOUR CUSTOMERS |
| 正文语种： | eng |
| 作者： | CAROLYN GRAY |
| 摘要： | For any business owner in any industry, it should always be about the customer. It doesn't matter if your business is business-to-customer, business-to-business, a non-profit, or any other category. All businesses have customers. Each may have a different type of customer with different recommended actions and procedures, but they are still, at the end of the day, a customer.For repair shops, understanding how to get and keep a customer is one of the primary lessons they must learn for success. And it's not just the front desk that needs to fully appreciate this. It's really the entire team.Joe Riscica Jr., of Joe Riscica's Auto Repairs in Deer Park, New York, says that all employees are involved with customer service. "The shop is known for emulating a family feel, and that can't be accomplished without a well-rounded, clean-cut crew. With the shop being small, there will always be instances where customers will interact with technicians. In addition to employing skillful technicians and service writers, I also look for people who share the same family values so our customers feel com-fortable…and respected." |
| 出版年： | 2021 |
| 期刊名称： | Motor age |
| 卷： | 140 |
| 期： | 7 |
相关文献
检索历史
应用推荐
