摘要: |
Today's repairers need to step up and out of the box they have been in for far too long. Quality repairers have a duty to advise their customers on what procedures are necessary and provide them and the insurer the information to support their professional and expert opinions, They also need to advise them of the potential outcome if such parts, processes and materials are not utilized in the repair. Like any other professional (i.e. doctor, attorney, dentist, accountant, etc.) who is placed in a position of trust as the customer's advocate, they have a moral, ethical and legal duty as the customer's fiduciary to inform and edify them as to what is best for them. Collision repairers are required to perform the highest level of repair, one which not only restores the vehicle and its value but also restores the customer and their family's peace of mind. |