原文传递
DIVIDE AND CONQUER: THE INSURER'S WAY
| 题名： | DIVIDE AND CONQUER: THE INSURER'S WAY |
| 正文语种： | eng |
| 作者： | BARRETT SMITH |
| 作者单位： | AUTO DAMAGE EXPERTS INC. |
| 摘要： | The bottom line is that you must understand who your true customer is. And, regardless of whether they use their insurance or another persons insurance or pay out of pocket, you must serve their needs by providing proper and thorough repairs that will protect their personal safety and economic well-being. Do not allow others to come between you and your customer with the intent to divide and conquer. There are repairers across the country who practice this level of service consistently, and while some insurers may not appreciate this approach, the repairer's customers and community members do. As a result, these shops have a huge following of happy customers who continually give them referrals. If you have not conducted business in this manner in the past, you should consider it as it is profitable and enjoyable and offers the feeling of pride and satisfaction - the kind of feelings that attracted you to the collision repair industry in the first place. |
| 出版年： | 2021 |
| 期刊名称： | BodyShop business |
| 卷： | 40 |
| 期： | 4 |
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