摘要: |
The manager of a dealership collision repair facility in Ohio says his shop was recently kicked off State Farm's Select Service program with no explanation. And he is seeing a trend of other dealer shops in his region being jettisoned from the program as well, with State Farm seemingly favoring independents and large MSOs. The shop, with gross annual sales of $1.4 million, started seeing its score, which had been in the 800s, go down last July. "I kept asking why, and they said, 'We are changing the way we're scoring you, but we can only share so much information,'" the manager, who wishes to remain anonymous, said. In December, the shop was notified of its removal from Select Service via email - this after being on the program for many years. |