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HELLO? HELLO?
| 题名： | HELLO? HELLO? |
| 正文语种： | eng |
| 作者： | JASON STAHL |
| 摘要： | We've all had it happen to us before. You call a business and get a menu of options to address your issue or question: press 1 for _____, press 2 for_____, etc. Sometimes we get disconnected, or we go to a person who says they are not the right person to talk to and they transfer you to the correct department, only to disconnect you again. It is so frustrating that you're tempted to throw your $1,200 smartphone against the wall.I had one of these frustrating experiences recently. I called a national chain hardware store to check on the delivery of patio doors. On my first attempt, it rang forever, then it sounded like someone picked up and hung up. The second time, I got a human who said he would transfer me to "deliveries," but the transfer failed and I got the dreaded dead dial tone. The third time, I got a human again who was incredibly friendly and informative but who transferred me to deliveries once more. The odd thing was there was no elevator music or commercial as I waited, just dead air, making we wonder if I indeed was on hold or if anyone would pick up. |
| 出版年： | 2021 |
| 期刊名称： | BodyShop business |
| 卷： | 40 |
| 期： | 8 |
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