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LIES AND DECEPTION:DEFENDING YOUR CUSTOMERS
| 题名： | LIES AND DECEPTION:DEFENDING YOUR CUSTOMERS |
| 正文语种： | eng |
| 作者： | BARRETT SMITH |
| 作者单位： | AUTO DAMAGE EXPERTS INC. |
| 摘要： | Unfortunately for repairers and consumers, it's not uncommon for some insurers and/or claims people to lie to consumers in their ongoing efforts to mitigate and contain claims-related costs/ expenses. It is rare, however, that insurers will do this in writing! Most claims people are smart enough to avoid making written statements that they know (or should know) are false and, in many instances, against the laws and regulations governing insurers' conduct when handling claims. We've all had experienced insurers acting in an egregious manner; however, not all repairers know how to combat it on behalf of their customers. The ability to recognize such issues and help your customers defend themselves against such conduct is an added advantage to a quality-oriented repairer. It's knowledge like this that makes being "The Only One" a good thing for you, your community and your industry. There's nothing wrong with being "The Only One" if it's for the right reasons! |
| 出版年： | 2021 |
| 期刊名称： | BodyShop business |
| 卷： | 40 |
| 期： | 8 |
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