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Industry UPDATE
| 题名： | Industry UPDATE |
| 正文语种： | eng |
| 摘要： | AirPro Diagnostics has announced performance results delivered to its body shop and auto glass customers for the first half of 2021. The company measures dozens of service interactions and aggregates that data into KPIs to improve service and drive performance among its team of highly skilled vehicle brand specialists. The two most important KPIs to AirPro Diagnostics' customers are response time and successful completion of services. The company, which is well-known for its "10-Minute Response Pledge," reported from Jan. 1, 2021 to June 31, 2021: 1. Response time (time for AirPro brand specialist to remotely connect into vehicle and initiate service): 1-minute, 44-second average 2. Success rate (percentage of service requests that are successfully completed in-shop by AirPro remote services): 99.2%. |
| 出版年： | 2021 |
| 期刊名称： | BodyShop business |
| 卷： | 40 |
| 期： | 9 |
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