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PRE-INSPECTION AND SCAN: A NECESSARY PRACTICE
| 题名： | PRE-INSPECTION AND SCAN: A NECESSARY PRACTICE |
| 正文语种： | eng |
| 作者： | MITCH BECKER |
| 摘要： | "It worked before I brought it in." These are words that can drive any collision repair facility crazy. I would be willing to bet that everyone reading this article has heard this statement and been burned by it, whether it was a sound the customer was hearing or a drivability issue or maybe a door not working perfectly. It doesn't matter what the issue was. You spent time repairing this vehicle, doing everything you could to get everything right so the customer would get back into their vehicle happy. You base your shop's reputation on getting it right. Your livelihood, as well as your employees' and your family's livelihood, depends on your shop's reputation of doing quality work. Insurance companies grade with CSI scores on the quality of work and customer satisfaction being delivered from your shop. This greatly impacts the insurance companies' policyholder retention. There is a lot riding on customers' happiness. |
| 出版年： | 2021 |
| 期刊名称： | BodyShop business |
| 卷： | 40 |
| 期： | 9 |
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