摘要: |
The driver is always an integral part in any vehicle maintenance system. Workshops will only see the vehicle at planned service intervals (typically every four to six weeks), but drivers see them every day. When I first came into the industry in the early '80s, driver checks and defects were recorded in a vehicle defect book, printed in duplicate issued to the driver. The driver filled out the defects and the technician recorded the remedial work below; both signed and dated it. The top copy went into the maintenance file as a record and the second copy was kept in the book. This provided both of them with an auditable trail. Although paper reporting is still used, technology is moving on. Digital systems also need to maintain good communication links. It remains a legal requirement that all defects are reported in writing, whether on paper or electronically by device app (see also article, pp10-12). |