原文传递
Costs v Benefits
| 题名： | Costs v Benefits |
| 正文语种： | eng |
| 作者： | ALEX WRIGHT |
| 摘要： | The COVID-19 pandemic has taken its toll on automotive retailers across the board. Dealerships have had to pay out thousands of pounds on essential personal protective equipment (PPE) for staff and customers and for the sanitisation of their facilities and vehicles. They have also spent vast sums on implementing new digital platforms to sell their vehicles, as well as incurring the expense of providing more 'click and collect/ deliver' services. Another 'hidden' cost has been the effect of the pandemic on staff morale and mental wellbeing. To make their premises COVID-safe, dealers have had to buy in everything from face masks, screens, hand sanitisers and disinfectant to steering wheel and seat covers. They have also had to invest heavily in employee safety training. "We have spent north of £500,000 on PPE," says Stuart Foulds, president and chief executive of TrustFord. "We have also had to completely rearrange our showrooms and reception areas for social distancing." John Clark Motor Group has also spent more than £350,000 on PPE, not including signage, for both NHS worker vehicles and its own use. That has included seat covers, floor mats, hand cleansing gels and alcohol wipes and sprays from multiple sources. The group has also provided all its delivery drivers with safety packs detailing protocols for full sanitisation of vehicles at collection and delivery. In addition, it has invested in 20,000 Tunap air-con sanitisation bombs, which it has put into every vehicle handled. "We have gone to great lengths to consider every possible angle," says group managing director Chris Clark. "That included every single touchpoint and customer interaction, to ensure we were 100% COVID safe." |
| 出版年： | 2021 |
| 期刊名称： | Automotive Management |
| 期： | Apr. |
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