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COVID leaves legacy of innovation for Northridge Finance
| 题名： | COVID leaves legacy of innovation for Northridge Finance |
| 正文语种： | eng |
| 摘要： | Times of crisis often drive innovation. COVID-19 accelerated Northridge Finance's platform development, enabling seamless communications and continuity when doing business face-to-face wasn't possible. Retail partners now enjoy enhanced services to support sales. Every stage of the purchasing process can be carried out remotely without the need for showroom visits or personal contact. The motor finance provider made a significant investment in technology and software design, based on the needs of staff, retailers and consumers. Northridge also continued to support customers through payment breaks and ensuring mutual customers were looked after quickly. "Our intermediaries appreciated our fast response and were confident that customer care takes priority," says James McGee, Managing Director. "We've learned a lot this past year about working smarter and being agile. By adapting quickly to possibly permanent changes in how people work, and helping dealerships benefit from improved convenience and functionality, we have an excellent springboard for the future." |
| 出版年： | 2021 |
| 期刊名称： | Automotive Management |
| 期： | Apr. |
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