摘要: |
Most companies in the automotive retail sector, faced many challenges across the business landscape in the past 18 months to ensure operational resilience and still deliver profit. If dealing with COVID-19 wasn't enough to contend with, the ongoing FCA SM&CR (Senior Managers and Certification Regime) compliance with tight deadlines and the challenge of getting people back to the workplace added extra pressures. The overall aim of the SM&CR is to drive a change in behaviour which should, ultimately, improve trust in financial services. With regulators around the globe closely watching how the implementation of the regulation by the FCA progresses in the UK, the SM&CR triggers important reputational aspects. Sovran AI®, which provides Natural Language Voice-Powered Automation© (VPA©), consulted with Inchcape on how it could deliver on a complex and regulated process through AI (artificial intelligence) technology, while also focusing on reducing operational cost. |