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TAKING CONTOL OF CUSTOMER CONFIDENCE WITH VIDEO
| 题名： | TAKING CONTOL OF CUSTOMER CONFIDENCE WITH VIDEO |
| 正文语种： | eng |
| 摘要： | The ability to offer a remote service, be it for sales, aftersales or part exchanges is an essential offering for all dealerships. This is not all due to the Coronavirus pandemic but is part of a digital transformation that has been accelerated during 2020 and into 2021. It has been reported that over a third of car sales made in 'lockdown 3' were completed online. This was versus 17% in the first lockdown of March 2020, demonstrating that customers have become accustomed to making many of their transactions remotely. |
| 出版年： | 2021 |
| 期刊名称： | Automotive Management |
| 期： | Jun. |
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