原文传递
511 Virginia Evaluation, January 2004.
| 题名： | 511 Virginia Evaluation, January 2004. |
| 作者： | swan, n. baker, s. hintz, r. trimble, t. |
| 关键词： | interstate highways, surveys, awareness, driver aid information and routing system, internet, customer satisfaction |
| 摘要： | This document presents the results of the evaluation of the 511 Virginia Advanced Traveler Information System (ATIS), a system that operates on the I-81 corridor in Virginia. The evaluation focused on The Virginia Department of Transportations (VDOT) three ITS goals for the 511 Virginia service: Productivity, Customer Satisfaction, Mobility and efficiency. Methods of collecting data for the evaluation included the following: Focus groups to obtain preliminary information about traveler behavior and to help create the phone survey; A web and phone survey to obtain data directly from users of the service about their levels of satisfaction with the service and how it affected their behavior; An awareness survey to measure general awareness of the service in the coverage area and across Virginia; A retroactive data analysis of past performance measures to identify trends in user behavior and system performance, as well as factors affecting the service. Due to the small number of participants, please note that the findings of the focus group and the web survey are not necessarily representative of the general population. Moreover, it is important to note that the 511 Virginia website was modified before the final report was delivered. Some findings and recommendations may not apply or have already been implemented. / Supplementary Notes: See also PB2006-100366. Sponsored by Virginia Dept. of Transportation, Richmond. / Availability Note: Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5285 Port Royal Road, Springfield, VA, 22161, USA. |
| 总页数： | u0714；177p |
| 报告类型： | 科技报告 |
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