摘要: |
ACOLLEAGUE RECENTLY POSED the question, "Why does it appear that schedulers do not fully utilize the scheduling software packages and all of the associated features purchased for them?" As simple as that question is, there are multiple answers as diverse as the scheduling process itself. An often-repeated explanation is the lack of scheduling knowledge required to leverage the software to create a viable solution. If you have ever heard the word "powerful" associated with a software platform, then complicated may also accompany it. Software developers may design packages with an information technology (IT) level of understanding rather than the needs of the end user. If it is too difficult to use, not understood or not intuitive, then it will be avoided and underutilized. An additional reason less discussed and understood is the fact that not all scheduling software tools are suited for all operations. The best software package should be based on the agency's needs with the ability to improve solutions and eliminate manual work as much as possible. |