关键词: |
market shares, baggage, ticketing, market research, management, passenger information, travelers, mode share |
摘要: |
The report provides a wealth of information about the current status of public transportation services and their use at large airports in the United States and around the world. Chapter 1 summarizes for airport managers the key elements in the creation of a six-step market-based strategy for improving the quality of public mode services at U.S. airports. This strategy focuses on the needs of the air traveler who uses airport ground access services. The market-based strategy was designed to support the development of public transportation services unique to the needs of the airport and to the users of the airport. The balance of the report addresses the context for public transportation to major airports; explores the attributes of successful airport ground access systems; presents an airport-by-airport summary of air traveler ground access mode share by public transportation services (i.e., rail, bus, and shared-ride vans) for major U.S., European, and Asian airports (modes excluded from this review include hotel and rental car vans, limousines, and charter buses); discusses integrated baggage and airline ticketing strategies; applies market research to planning public transportation services to airports; reviews strategies for improving airport landside ground transportation services, including addressing institutional challenges for implementing these strategies and identifying potential funding sources; describes ways to improve the public transportation mode share for airport employees; examines new and evolving information technology to bring airport ground access information and ticketing options to the traveler; and identifies opportunities for further research that tie back to the six-step process described in Chapter 1. / Supplementary Notes: Prepared in cooperation with MarketSense, Boston, MA. and Jacobs Consultancy, Burlingame, CA. Sponsored by Federal Aviation Administration, Washington, DC. / Availability Note: Product reproduced from digital image. Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5285 Port Royal Road, Springfield, VA, 22161, USA. |