Listening to Passengers: Data-Driven Investigations of Public Perceptions at Transportation Hubs to Improve Equity and Accessibility of Underrepresented Populations
| 项目名称： | Listening to Passengers: Data-Driven Investigations of Public Perceptions at Transportation Hubs to Improve Equity and Accessibility of Underrepresented Populations |
| 摘要： | In the built environment, accessibility of people with disabilities has been improved by adopting ADA standards. For the project life cycle aspect, current efforts focused rather on the design and construction stages, but with a lack of consideration for the operation of transportation infrastructure. After the COVID 19 pandemic, citizens have been asked (or required) to change their behavior at public transportation hubs (e.g., airports). Consequently, new challenges for passengers with disabilities have arisen, demanding operational changes to ensure maintenance of equal access for all visitors. In the proposed research, the study team will identify such challenges by using a novel data mining technique on a large public perception data (64 hub airports). Then, the team will apply their research findings to current guidelines as well as operation strategies at Dallas / Fort Worth International Airport (DFW). Specifically, the study team has developed a four-phase research method. First, they will collect location-based social media data from the Google Maps platform, which is distinct from other social media, where users share their experiences about specific locations. Then, they will apply a topic modeling technique to systemically identify public opinions of airport operations with the guidance of the Open Doors Organization, which is a non-profit focused on helping traveler with disabilities. The last two tasks will involve both professional aviation architects from Corgan and the customer satisfaction team at DFW to transfer the study team's research findings toward practical implementation. The team's innovative data-driven approach will help both designers and facility managers to make transportation hubs more equitable and accessible for passengers with disabilities. |
| 状态： | Active |
| 资金： | 70000 |
| 资助组织： | Center for Transportation Equity, Decisions, & Dollars；University of Texas at Arlington；Office of the Assistant Secretary for Research and Technology |
| 管理组织： | Center for Transportation Equity, Decisions, & Dollars |
| 执行机构： | University of Texas at Arlington |
| 主要研究人员： | Mistur, Evan；Park, June Young |
| 开始时间： | 20220515 |
| 预计完成日期： | 20230630 |
| 主题领域： | Data and Information Technology；Operations and Traffic Management；Passenger Transportation；Planning and Forecasting；Policy；Society |
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