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Air Traffice Control: FAA Enhanced the Controller-in-Charge Program, but More Comprehensive Evaluation Is Needed
| 题名： | Air Traffice Control: FAA Enhanced the Controller-in-Charge Program, but More Comprehensive Evaluation Is Needed |
| 关键词： | SUPERVISORS, AIR TRAFFIC CONTROLLERS, SUPERVISION, MANAGEMENT, MONITORING, ATTRITION, TERMINAL FLIGHT FACILITIES, REDUCTION, OPERATION, PRODUCTIVITY, QUALITY ASSURANCE, WORKLOAD, AVIATION SAFETY, AIRPORTS, AIR TRAFFIC, WATCH(DUTY). |
| 摘要： | In negotiating its 1998 collective bargaining agreement with its controllers' union (the National Air Traffic Controllers Association, or NATCA), FAA agreed to a national plan that would reduce by attrition the number of supervisors that oversee air traffic controllers (that is, not replacing those who leave), ultimately bringing the controller-to-supervisor ratio from 7-to- 1 to 10-to-i. To do so without compromising safety, FAA will increasingly have its controllers performing supervisory duties as Controllers-in-Charge (CIC) when supervisors are not present. While some FAA facilities have been using CICs for over 40 years, FAA recently expanded the duties and responsibilities of CICs and made them accountable for the performance and safe operation of the facility while they are in charge. Because of concerns about FAA's plans to make greater use of CICs, you asked us to review FAA's implementation of the expanded CIC program. Specifically, as discussed with your office, this report answers four questions: (1) how is FAA implementing the national plan for supervisory reductions and what is the resulting number of CICs it has selected to provide watch supervision?; (2) how adequate is the training FAA provided controllers for their new duties and responsibilities?; (3) how adequate are FAA's quality assurance procedures for measuring any safety-related effects of the CIC expansion?; and (4) what is the status of FAA's progress toward meeting its estimates of savings and productivity gains from the CIC expansion? |
| 总页数： | 48 |
| 报告类型： | 科技报告 |
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