Evaluation and Enhancement of MassDOT Traveler Information Programs
| 项目名称： | Evaluation and Enhancement of MassDOT Traveler Information Programs |
| 摘要： | Massachusetts Department of Transportation (MassDOT�s) current traveler information program is provided through multiple outlets and platforms targeted to specific customer service groups who rely on different media for acquiring traveler information. These services are not consolidated or integrated and have been developed over time in different units to support public expectations, special projects, or requests for new approaches. A gap analysis of what is not being provided by MassDOT and the third-party community should be conducted to further inform how those gaps can be filled and how a comprehensive set of multi-modal transportation information services might be provided to meet needs and demands. MassDOT�s future traveler information program should leverage what it already does well within different business units for the communities serviced, and should also take advantage of services provided by third parties and the private sector to complement current service delivery. The strategic goals of the project are to: assess gaps in the provision of service; make recommendations on how those gaps in service can be met through specific program enhancements that consider information integration and dissemination through a single platform; identify how this integration may or may not facilitate mode choice changes; and how it might augment changes in the way transportation organizations and potential business partners operate and provide service from different locations and through different means to a complex and diverse customer base. |
| 状态： | Completed |
| 资金： | 100000 |
| 资助组织： | Federal Highway Administration |
| 管理组织： | Massachusetts Department of Transportation |
| 项目负责人： | Sperling, Elliot |
| 执行机构： | University of Massachusetts Lowell |
| 主要研究人员： | Chen, Danjue |
| 开始时间： | 20180501 |
| 预计完成日期： | 20190228 |
| 实际结束时间： | 0 |
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