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Using Simulations to Investigate Decision Making in Airline Operations
| 题名： | Using Simulations to Investigate Decision Making in Airline Operations |
| 作者： | Bruce, Peter J.; Gray, Judy H. |
| 关键词： | simulation；operation；decision；invest；akin；gate；stig；rlin；line；collection |
| 摘要： | This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys, interviews, observations, simulations, and think-aloud protocol. The paper compares and evaluates the suitability of these techniques for gathering data and provides recommendations on the application of simulations. Keywords Data Collection, Decision-Making, Research Methods, Simulation, Think-Aloud Protocol. |
| 报告类型： | 科技报告 |
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