摘要: |
Prompted by Congressional direction, the Federal Aviation Administration (FAA) instituted a means of assessing employee attitudes following the 1981 air traffic controllers' strike. As a result, the FAA first administered the Employee Attitude Survey (EAS) to its employees in 1984. The survey has been administered nine times since its inception, most recently, in 2003. Approximately 48,900 surveys were mailed to all FAA employees. The 2003 EAS contained 129 items organized into three major sections: (1) Indicators of Satisfaction, (2) Management and Work Environment, and (3) Respondent Demographics. In addition, the survey invited respondents to provide comments. |