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Transit, Call Centers, and 511: A Guide for Decision Makers.
| 题名： | Transit, Call Centers, and 511: A Guide for Decision Makers. |
| 作者： | M. Burt; C. Schweiger; S. Mishra; S. Bregman; |
| 关键词： | transit agencies,telephones,call centers,telephone traveler information systems;guides, questionnaires, decision making, inventories, customer information, recommendations, system administrators, case studies, interviews, focus groups, customer service;tr |
| 摘要： | This report provides a comprehensive review of the operational characteristics of 511 telephone traveler information systems and how 511 systems interact with transit system call centers. It inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a viable transit-511 telephone strategy. / Supplementary Notes: Prepared in cooperation with TransSystems, Boston, MA. and Oak Square Resources, Brighton, MA. Sponsored by Federal Transit Administration, Washington, DC. and Transportation Research Board, Washington, DC. Transit Cooperative Research Program. / Availability Note: Product reproduced from digital image. Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5301 Shawnee Road, Alexandria, VA, 22312, USA. / NTIS Prices: PC A07/MF A07 / NTIS In-house Control Codes: nastrb/dotfta;12111,1101 |
| 报告类型： | 科技报告 |
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