摘要: |
The pandemic laid bare the fragility of global supply chains. Supply and demand management quickly moved out of previously typical predictive paradigms and into a complex, self-perpetuating whiplash cycle that has yet to subside. As a result, the supply chain has risen in the ranks to one of the most important business functions on the CEO agenda. But there is one area that doesn't get the focus it deserves even as it serves a very critical function within the supply chain: reverse logistics. According to Allied Market Research, the global reverse logistics market valued $635.6 billion in 2020 and is pro- jected to reach $958.3 billion in 2028, registering a CAGR of 5.6%. From product returns to refurbishment and repairs to recycling of packaged materials and disposing end-of-life products, reverse logistics involves many areas across the organization including returns management, sales, finance, warehousing, logistics, recycling management and environmental compliance. It is also a critical element of customer experience. Shippers need effective reverse logistics in order to extract value from returned and damaged products- while also meeting demands from all stakeholders to reduce negative impact to the environment. |