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AUTOMATED PACKAGING makes noise at Crutchfield
| 题名： | AUTOMATED PACKAGING makes noise at Crutchfield |
| 正文语种： | eng |
| 作者： | BOB TREBILCOCK |
| 摘要： | Unless you keep up with ever-changing technology, buying audio and video equipment for your home, car or boat can be a confusing and expensive experience, especially if you happen to make a mistake. Technical expertise and customer service are critical to doing it right. Enter Crutchfield, a nearly 50-year-old company founded on the concept of helping customers navigate the home electronics maze. The company website is chock-full of testimonials like: "You call Crutchfield as a new customer and hang up as a new friend." That level of customer service is not just the result of highly trained customer service reps; it's also the result of order fulfillment processes designed to deliver on the company's service promises for fast and damage-free deliveries. |
| 出版年： | 2023 |
| 期刊名称： | Logistics Management |
| 卷： | 62 |
| 期： | 11 |
| 页码： | 42-47 |
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