摘要: |
One of the keys to success in life is continuous improvement-finding a way to keep getting a little better every day. Sometimes, improvement plateaus for a bit, or you might even have to take a step sideways or backwards to go forward again, but viewed with a little distance and perspective, you should see a continuous upward trajectory. The same is true for ITE. Over the past 8 years, ITE has sought ways to continually get better. Some improvements might take longer than others or are behind the scenes, while others are more significant and widely evident. It is with this philosophy in mind that we approached the results from our recent All-Member Survey. As you will see in the article on page 33, members gave us strong marks in many areas, and in almost all areas we saw member satisfaction increase significantly from the 2016 to 2019 to 2023 surveys. That doesn't mean members didn't have comments or ideas on how we could be even better-the vast majority of the comments offered were constructive and provided in the spirit of helping ITE increase member value. |