原文传递
Customer Service at MVD Field Offices. Final rept.
| 题名： | Customer Service at MVD Field Offices. Final rept. |
| 作者： | Tingen-I.; Lovis-McMahon-D. |
| 关键词： | *Transportation-industry; *Customer-services; *Arizona-.;Motor-vehicle-drivers; State-transportation-departments; Data-analysis; Literature-reviews; Research-program. |
| 摘要： | At the start of this project, Arizona Department of Transportation (ADOT) provided the research team with customer service data spanning from FY 2002 to FY 2006. These summary data were used as a basis on which to compare other states data and approaches, and as a beginning point for rudimentary analysis. These data were instrumental in assessing not only the effectiveness of ADOT's MVD offices and practices, but in establishing the relative position of these same things to other states. A full literature review and analysis of such follow. |
| 报告类型： | 科技报告 |
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