摘要: |
In the mid-1990s, a trucking entrepreneur named Bob Robertson, then ascending to the top ranks of the industry as chief of Con-way Inc., turned some heads with a statement that every trucking executive should have memorized. When asked about his company's success, Robertson thought a minute and then recited a line made famous by management guru Peter Drucker: "Culture eats strategy for breakfast seven days a week."Con-way is long gone-now a part of XPO Logistics-and Robertson has retired to Florida. But the quote still works. When considering what keeps the Top 50 carriers atop Logistics Management's annual listing during the uneven freight years since the COVID-19 pandemic upended nearly everything, betting on a company's culture is still relevant today."Culture is first and foremost," says Greg Orr, president of CFI and executive vice president for U.S. truckload for TFI, the 17th-largest TL carrier. "It sets the tone for everything and everybody." |