摘要: |
The purpose of this project was to assess the feasibility of implementing transit management software in the eastern region with the goals of increasing efficiency, lowering operating costs, improving customer service, and encouraging trip coordination between transit agencies. Its purpose was to select transit management software and RouteMatch TS of RouteMatch Software, Inc. was selected as the transit management software for this project. This report provides information of a performance evaluation and two completed surveys. The first survey focused on the hosting environment and satisfaction with ECC staffing, while the second focused on the RouteMatch TS software and customer satisfaction with RouteMatch Software, Inc. Follow up interviews were conducted with each of the transit agency managers to further explore issues identified through the surveys. There are two long-term recommendations for this group. The first is to expand the client bases of these agencies, thus increasing the demand for out-of-county trips and thereby providing more opportunities for coordination. The second is to recruit agencies to this effort that would exploit the natural geography and highway system of the region. |