摘要: |
I was recently coaching a shop owner who was clearly agitated at the beginning of our meeting. His issue stemmed from a Porsche in the shop with an oil leak that required the removal and disassembly of the engine to remedy the leak. "What's the issue with that?" I asked. "Getting the engine out and apart was easy," he said. "When we were putting it together, we ran into a snag and realized we needed a specialty tool to properly reassemble the engine," he lamented. "OK, and?" I said hesitatingly. "The tool costs $500 more than we're making on the job!" I dug deeper, asking, "How many of these jobs will you do this year?" "None. We don't see these vehicles often." Yikes! |