摘要: |
These are incredible times to be a shop owner. Techs have never had more information closer at hand for fixing vehicles. Service advisors have never had more access to parts sourcing solutions. There have never been this many software applications or diagnostic tools or online forums literally at the fingertips of everyone in the shop.Despite unprecedented access to tools and training and systems and processes and help, there's no efficiency revolution taking place in the auto repair industry. The average shop is paying for a half-dozen subscriptions each month, all explicitly promising the same undelivered thing. All the while, the hours billed by technicians stay steady, the effectiveness of the service advisors remains flat, and the amount of money spent by the owner keeps increasing. |